Frequently Asked Questions
Everything you need to know about shopping at Market House.
How do you ensure the freshness of your food products?
We partner directly with local producers and utilize temperature-controlled packaging for all perishable items. Each order is packed in insulated liners with cold packs to ensure your food arrives in peak condition.
What is your shipping policy for perishable goods?
To maintain quality, we offer expedited shipping on all fresh and frozen items. Orders placed after Wednesday may be held until the following Monday to avoid weekend transit delays.
Can I return food items if I change my mind?
Due to health and safety regulations, we cannot accept returns on food products. However, if your order arrives damaged or if there is a quality issue, please contact us within 24 hours for a full refund or replacement.
Do you offer options for specific dietary requirements?
Yes, Market House carries a wide range of organic, gluten-free, vegan, and keto-friendly products. You can use our website filters to shop by your specific dietary needs.
How can I track my delivery?
Once your order is dispatched, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.