Returns & Exchanges

At Market House, we stand behind the quality of our artisanal products and offer a hassle-free return process for any non-perishable items that do not meet your expectations. Due to safety regulations, perishable food items are not eligible for return, but we will gladly issue a refund or replacement for any goods that arrive damaged or defective.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team within 7 days of delivery with your order number and a brief explanation of the issue.

• 2.
  Provide Documentation

  For items damaged during transit, please include clear photographs of the packaging and the product to help us expedite your claim.

• 3.
  Pack Your Return

  If your return is approved, securely pack the non-perishable items in their original packaging to ensure they are not damaged during the return trip.

• 4.
  Receive Refund or Credit

  Once we receive and inspect your returned items, we will process a full refund to your original payment method or issue a store credit within 5 business days.